January 5, 2010

Top 10 Things I’ve Learned as a VA – Number Two!

We are almost at the end of the Top 10 countdown of the most useful things I have learned being a VA. Number two on my list is Clients are Gold.

This one should be fairly self explanatory. After all, clients are a VA’s bread and butter. They pay our bills and keep our businesses running and therefore our livelihoods. But it is amazing how many VA’s I have come across who still don’t get this. Subcontracting to another VA is a prime example.

These are my tips for happy clients = happy VA practice!

• Always make time for your clients and give them personalised attention.
• Try to always add value to what you are providing to clients.
• The client is always right and even when they are wrong, they can still be made to feel they are ‘right’.
• Respect your clients time.
• Find reliable subcontractors who look after your clients to the same standards that you expect, or be prepared to check their work so the quality is consistent
• Remember your clients at Christmas, anniversaries and thank them in a meaningful way if they refer other clients to you.

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Filed under VA Industry, VA Services