I have been both impressed and frustrated this week with my new VOIP phone and broadband telephony service. I specifically bought the phone and phone service so that I could receive calls for clients with relative simplicity and without the prohibitive expense of installing additional landlines. For the most part, things are working well. I can make calls out, receive calls in and the sound quality is excellent. BUT … my voice mail for the phone line is not working. I can access it via my landline but it won’t accept my password. My VOIP line can’t access it at all. I have logged a service call with my VOIP telephony service provider but they are taking an interminably long time to respond. There is some urgency to this as I’ll be receiving a clients calls beginning this week and I would like the voicemail to capture any that come through when the office is unattended. Technology is awesome when it is working as it should but when there are hiccups, it can be a nightmare in frustration. Here’s hoping I get a speedy resolution to this small but significant problem asap.

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